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Berkey Filters Knowledge Base

Products containing Black Berkey Filters are currently unavailable due to an EPA stop sale order. We are working diligently to make products available to serve customers as soon as possible. We do not have an availability date currently. If you would like to receive back in stock notifications and future updates, please click this link, input your email, and click “Sign Up”.
https://www.berkeyfilters.com/blogs/berkey-blog/berkey-stock-current-events
For detailed information regarding the stop sale order, please read the statement from the manufacturer, New Millennium Concepts, here.
If you have further questions, including locating an authorized Berkey dealer,  please reach out to the manufacturer, New Millennium Concepts, www.berkeywater.com.

When Will The Black Berkey Elements Be Available? 

Thank you for contacting Berkey Filters! I would be happy to help you with this! Please perform the troubleshooting steps below. After troubleshooting, if you continue to experience problems passing the Red Dye Test, please contact us. If you purchased your filters outside of BerkeyFilters.com and you should need replacements - please troubleshoot your filters and reach out to the seller you purchased from for replacements. If you have completed the test and need to retest with updated instructions you will want to reprime the filters before retesting to flush out any residual red dye.

Here is a helpful video. 

Please note, the instructions have been updated to 1/8 teaspoon of red food coloring. 


What brand of red dye was used to test?
How much red dye and water did you use for the test?
Did you premix the dye and water? Can you advise what container you did so in?
Did you have the filters on separate cups to see if it was one or both failing? How many filters did not pass the test?
Did you have the wing nuts on the outside of the upper chamber and washers on the inside of the upper chamber?
Are the Hole Plugs secure, with no dye leaking from them?

Red Dye Test Information

Thank you for your interest in Berkey Filters. The manufacturer, New Millennium Concepts has instructed dealers, including us (berkeyfilters.com), not to sell certain Berkey products in the state of California and Iowa due to the increasing complexity of those regulatory environments. For any additional questions or concerns contact New Millennium Concepts NMCL (berkeywater.com). 1-888-803-4438. 
 Products Included:  Black Berkey Elements, Berkey Fluoride Filters, All Berkey filtration systems (Light, Travel, Big, Royal, Imperial and Crown)

California and Iowa Availability 

Berkey Filters is one of several authorized Berkey distributors. All authorized Berkey distributors sell product manufactured by New Millenium Concepts (NMCL). NMCL does not sell directly to the consumer.
 
Berkey Filters sells only on our website, www.berkeyfilters.com. We do not sell on Amazon. We have been mistakenly listed on some Amazon sellers as the manufacturer and this is being corrected. We often help Berkey customers that have ordered from other sellers with troubleshooting. However, if you did not purchase from us, we do not have your order or warranty information and cannot assist with warranty replacements, missing or damaged items or returns.
 
If you are not sure who you purchased from, look at the email order confirmation that you received when you placed your order. Our order confirmations clearly state “Berkey Filters”, and our order numbers have have 8 digits, beginning with 11XXXXXX.

Did I Order From berkeyfilters.com? 

We are the leading authorized distributor in the US and Canada. We work closely with the manufacturer, only we are not affiliated with any other Berkey sellers.  If you are looking for an authorized distributor please reach out to the manufacturer, New Millenium Concepts, at berkeywater.com.

Can You Help Me Find An Authorized Berkey Dealer? 

We are a certified distributor of Berkey water filters appointed by New Millennium Concepts LTD.

Is BerkeyFilters.com a Certified Dealer?

Berkey Filters is one of several authorized Berkey distributors. All authorized Berkey distributors sell product manufactured by New Millenium Concepts (NMCL). NMCL does not sell directly to the consumer. Berkey Filters sells only on our website, www

Did I Order From berkeyfilters.com?

Ordering from an Authorized Berkey Dealer, such as www.berkeyfilters.com is a sure way to be sure you are receiving authentic Berkey products. Please check out this link to see information on authentic Berkey Products. https://www.berkeyfilters.com/b

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